Description du poste

As a Team Leader at a leading company in the computer industry, you will play a key role in leading and motivating your own team. In doing so, you will help ensure the best possible customer service and customer experience, working closely with the other Team Leaders.

You will work closely with the Manager and will also share responsibility for various aspects of the day-to-day operation of the business. This is a unique opportunity to become part of a rapidly growing organisation. It also gives you the opportunity to use and further develop your leadership skills in an environment that is constantly changing.

Ready to discover why this vacancy could be your next step? Read on.

About PCSpecialist BV

PCSpecialist is a leading company in the computer industry, supplying custom-built computer systems. Our parent company is based in the United Kingdom, where we now employ more than 250 people and where all of our production is also based.

Our relatively new and continuously growing Service Support Centre in Heerlen serves as the main support base for our customers throughout the rest of Europe and currently employs around 30 people.

The Support Centre is home to our Customer Service and RMA departments, which work every day to support our customers when things do not go as planned or when they experience problems with one of our products.

Due to our continued growth and ongoing internal improvements, we are currently looking for an Team leader, The successful candidate will work closely with the General Manager on a daily basis.

This is a great opportunity to work within a growing and successful company. Excited about what you have read so far? Continue reading to find out more about this vacancy.

In summary, we are looking for someone who is capable of responsibly handling the following responsibilities:

• Leading your own team while maintaining a collegial and approachable attitude.
• Ensuring that employees within your team remain productive, supported and engaged, while encouraging, motivating and, where necessary, coaching them.
• Setting clear goals and deadlines and ensuring that these are followed and achieved.
• Helping to ensure compliance with applicable workplace regulations relating to areas such as health and safety, hygiene and general workplace safety.
• Participating in weekly meetings to review, adjust and improve our processes where necessary.
• Being able to handle recruitment independently and responsibly.
• Taking responsibility for effective and appropriate sickness absence management.
• Taking initiative in organising team-building activities.

In short, this is a challenging position involving the supervision of a number of colleagues assigned to you, providing daily direction and ensuring that the team remains motivated and focused on achieving the required results.

The responsibilities cover Customer Service, RMA and our Service Support Centre.

What we are looking for

• A motivated Team Leader who stands up for their team and individual team members.
• A Team Leader who can maintain a healthy balance between private life and work, both for employees and for themselves.
• Basic technical knowledge of our products, including desktops and laptops.
• Some knowledge of employment legislation and sickness absence management.
• Someone who is flexible, decisive and action-oriented in their day-to-day management.
• Someone who follows procedures and processes while also being able to suggest improvements where necessary.
• Someone who works well with other Team Leaders and Managers.

In short, we are looking for a Team Leader who is able to earn the trust of their team.

What we offer

The full scope of this highly challenging position is difficult to describe completely within a vacancy advertisement.

The selection process will focus on identifying the right candidates and, given the broad nature of the position, a number of different factors will need to be considered.

For more information or specific questions regarding this vacancy, you are always welcome to contact us. Preferably, this should be done by email or via the "Apply Now" button on this page.

We are always happy to answer questions or provide further clarification.

Recruitment agency enquiries regarding this vacancy are not required.

Working Hours

Full-time: 40 hours per week
Monday – Friday, 08:30 to 17:00

The salary consists of a standard salary component plus an additional Team Leader ARA allowance.

Salary

The salary will reflect the responsibilities of the position and will be in accordance with the experience of the successful candidate.

Employment type: Full-time, with the possibility of a permanent contract

Initial contract duration: 7 months

Benefits

• Pension
• Employee discount

Screening Question

• Basic knowledge of computers

Experience

• Leadership/management experience: 1 year (required)

Language

• English: Required

Work Location

On-site

Conditions nécessaires

• Minimum 1 year of experience in a leadership or supervisory role.
• Strong communication and people-management skills.
• Experience in coaching, motivating and managing employees.
• Able to set priorities, manage deadlines and take responsibility for team performance.
• Decisive, proactive and comfortable handling difficult situations.
• Good organisational and problem-solving skills.
• Basic technical knowledge of desktop and laptop computers.
• Experience in Customer Service, Technical Support or a similar environment is preferred.
• Good command of English, both spoken and written.
• Able to work full-time and on-site at our Heerlen Service Support Centre.
• Knowledge of HR processes, recruitment and sickness absence management is an advantage.

Compétences linguistiques

• anglais

Compétences recherchées

• Previous experience in a Customer Service, Technical Support or RMA environment.
• Experience with recruitment, coaching and performance management.
• Basic knowledge of HR processes and sickness absence management.
• Good technical understanding of desktop and laptop computers.
• Experience working in a fast-paced, international environment.
• Strong problem-solving and process-improvement skills.
• Experience working with KPIs, targets and team performance data.
• Knowledge of an additional European language is an advantage.
• Previous experience within the computer or technology industry is desirable.

Avantages

• Company pension scheme
• Employee discount on PCSpecialist products
• Full-time position with the possibility of a permanent contract
• Monday to Friday working hours, 08:30–17:00
• Additional Team Leader allowance on top of the standard salary
• Opportunities for further development and career progression
• Working within a growing international technology company
• On-site role within our Heerlen Service Support Centre