Control center problem

[Karimfgh]

I just bought a new pcspecialist lap top from another person not from pcspecialist official website and i can't find control center to chnage the keybord lighting I tried to go into TechSupport and then downloads, but I could not find the model name of my device in the models list, in the underside of my pc it says (Model No: GM7 I DP) how i can get the control center?

Please respond quickly because I am very worried about this please

 

[Ekans2011]

I just bought a new pcspecialist lap top from another person not from pcspecialist official website and i can't find control center to chnage the keybord lighting I tried to go into TechSupport and then downloads, but I could not find the model name of my device in the models list, in the underside of my pc it says (Model No: GM7 I DP) how i can get the control center?

Please respond quickly because I am very worried about this please

Hi, you need to contact PCS to register the product (you'll need proof of purchase) then everything will be loaded into your account.

 

[Karimfgh]

I mentioned that i bought the pc from another person not from the official website how i can deal with this

 

[Ekans2011]

I mentioned that i bought the pc from another person not from the official website how i can deal with this

It makes no difference if you bought it from a private seller, Amazon, Currys, or anywhere else.

To gain access to official support (and everything associated with it like drivers, BIOS updates etc), you must first register the product directly with PCS; otherwise, there's nothing you can do.

 

[Karimfgh]

So can you tell me how i can register the product please

 

[SpyderTracks]

So can you tell me how i can register the product please

If you bought it second hand then the seller has to transfer warranty to you from their account, only they can do this, no one else can.

If you bought it new from a valid reseller, then you just need to phone PCS and they'll need proof of purchase, that will then get you your online account with all your drivers.

Without an account, you're not eligible for any support.

 

[Karimfgh]

I don't think that i bought it second hand because i bought the laptop from a reseller so i think he is also bought the it from another person
It's hard to reach the original buyer
Please i really need this is there any other softwares i can download or something i can do i'm sure you have somthing i just want to change keybord lighting

 

[SpyderTracks]

I don't think that i bought it second hand because i bought the laptop from a reseller so i think he is also bought the it from another person
It's hard to reach the original buyer
Please i really need this is there any other softwares i can download or something i can do i'm sure you have somthing i just want to change keybord lighting

That's second hand then, it's up to the seller to transfer ownership to you, reputable sellers are fully aware of this, if they haven't transferred the ownership to you as part of the sale, then I'm afraid it's likely a suspect product. I'd suggest getting a refund.

Control center does far more than just the RGB, it's the master driver that ties into all aspects of the hardware, without that it's not going to work.

You won't be able to use it without transferring ownership as it won't work without the required drivers, it's not PCS responsibility at all, it's between you and the seller.